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Terms & Conditions

A minimum of three free return visits will be made during our period of guarantee. All free visits will be made during normal working hours.

Travelling time in connection with the collection of materials to carry out the necessary works on behalf of the customer, will be chargeable and met in full by the customer at the applicable hourly rate charged unless previously agreed.

*on Natural gas Appliances only

*Exclusions for the fixed price repair include any repair that requires the boiler being removed from the wall, the flue and or the flue system, Hot water clyinder tanks repair or replacement, And any repairs that the engineer may deem the Boiler Beyond Economical repair for saftey or Economical reasons,
It also Excludes power flusing or de-scaling of the boiler or system.

Boilerfault.com will automatically dispose of any defective parts removed by our engineers during the works unless specifically requested by the customer to the company office before the commencement of works.

No responsibility will be held for any damage caused to locksmithing or carpentry works.

Boilerfault.com shall take every care while carrying out works, however the price does not include renewing flooring or incidental decoration subsequent upon the proper execution of the work In particular the customer shall be responsible for all floor coverings, including carpets and lino. It is not always possible to avoid minor damage but boilerfault.comLtd will make every effort to keep this to a minimum. Boilerfault.com shall not be responsible for lifting and relaying of hardwood flooring.

In the event of cancellation of agreed works by the customer, handling charges for materials ordered could be incurred, which will be met by the customer.

Boilerfault.com guarantees that all materials supplied by him will be of merchantable quality and will be fit for the particular purpose for which they are purchased.

Boilerfault.com will make good any defects due to bad workmanship and repairs or replace any defective materials or goods supplied provided that any defects are brought to our notice within twelve months.

If any repair alterations, or additions to the equipment, installation and or apparatus this company has worked on is carried out by othersnot associated with Boilerfault.com, this could affect your guarantee.

Any defects or deficiencies found in the existing building or system which require to be attended to for satisfactory completion of the work,or to satisfy statutory requirement not specifically referred to in the cost shall be the responsibility of the customer. If the customer arranges for any part or the whole of such work to be carried out by boilerfault.com it shall be subject to a separate cost or be charged as an extra on a time and materials basis. In particular in the case of heating work it shall be the responsibility of the customer to ensure thatall existing flues are in good condition and where necessary for a flue liner to be used that the flue is free from obstruction and properly swept or cleaned before the insertion of the flue liner.

boilerfault.com will make good any defects due to bad workmanship and repairs or replace any defective materials or goods supplied provided that any defects are brought to our notice within twelve months of completion of the work.

The installation work will be tested during progress and on completion for soundness. Any other tests required by the customer will be charged for as an extra to the quoted price, unless such tests are definitely specified and included in the quotation or maufactures instructions.

Any consequential loss or damage caused directly or indirectly by any defects in any articles or materials not manufactured by him except in case of negligence or breach of contract.

boilerfault.com shall make every endeavour to carry out the work within the period stipulated, or if no period is stipulated within a reasonable time but shall not be responsible for any delay, loss or damage arising out of any cause beyond his control. Because of changes in design or modifications by the manufacturers or through lack of availability the contractor may not be able to supply the equipment originally specified. In such an event he shall be regarded as satisfactorily completing the contract if he supplies with the agreement of the customer a satisfactory and reasonable alternative item and the price shall be adjusted accordingly.

Boilerfault.com labour charges are as agreed before commencement of works.

Any plumbing connection joined or made onto existing lead pipework are not guaranteed in any form until it is such that the lead pipe is completely replaced with copper or plastic pipework. Where it has been necessary to turn off an existing stopcock to carry out plumbing repairs or works, boilerfault.com will not guarantee that any existing stopcock used to isolate the mains water, if for any reason it should leak or let water by.

Payment shall become due on the completion of the works, unless otherwise agreed.

These conditions of contract will apply in full to all quotations and work carried out (and) apparatus or equipment supplied by boilerfault.com.

Any making good will be to a builders finish, plasterboard, or wood finish or sand and cement. It does not include painting or decorating.

Any licence, permit or other authority necessary for the execution of the work shall be obtained by the customer. The customer shall also be responsible for obtaining and retaining any necessary consents, easements and wayleves and for any reinstatement work.

The price quoted is strictly net and is based on current costs of equipment, materials and labour.

all materials supplied and installed remain the property of boilerfault.com until paid in full.

If the customer’s payment is dishonoured in any way, boilerfault.com reserves the right to use whatever necessary means to recover
full payment and any costs incurred by this company.

By booking a Job with Boilerfault.com you are Agreeing to these terms and conditions as set out above.